I have just finished a telephone coaching session. My client
phoned half an hour before the agreed time, obviously
believing he was phoning at the right time.

I had the radio on, computer on, my desk was covered in papers and I wasn't at all prepared! So what to do?

Well, first of all, I turned the radio and computer off!
Then, two options came to mind as we were doing the
'how are you?' bit: