As I am hard at work writing the third title in the Bare Knuckle seriesof books -  "Bare Knuckle Customer Service" - the whole area of customer service is very much front of mind.

I was talking to a client recently and they had recently experienced a complete and total systems crash.  And I do mean complete and total! Their entire customer order system failed. They lost all the existing order information and could not accept any new orders.

Bare Knuckle Selling: Knockout Sales Tactics They Won't Teach You at Business School author: Simon Hazeldine asin: 1905430051

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"5 Fatal Sales Traps That Stop You Dead & How To Avoid Them"

    - by Simon Hazeldine (MSc FInstSMM)
      The "Bare Knuckle" Salesman

(c) Simon Hazeldine. All Rights Reserved.
http://www.BookShaker.com

Bare Knuckle Selling: Knockout Sales Tactics They Won't Teach You at Business School author: Simon Hazeldine asin: 1905430051